Resources
Documentation and support
Where to find product information on this site, and answers to common questions about enquiries and ordering.
Datasheets
Technical specifications for a product, attached to its product page where available.
Product documents
Manuals and other files uploaded by the team appear in the documents section of each product page.
Certificates
Where a product ships with certificates, they are provided with the order or on request through an enquiry.
Specification tables
Every product page includes a structured specification table maintained by the team.
FAQ
Frequently asked questions
How do I request a quote?
Open any product page and use the enquiry button, or send a message through the contact page. Include quantities and any configuration requirements; pricing is confirmed by email.
Where do I find product documentation?
Documents such as datasheets are attached to individual product pages where available. If a document you need is not listed, ask for it in an enquiry.
Is there an online checkout?
No. All orders start with an enquiry. This keeps quotes accurate for your configuration, quantity and delivery location.
How are delivery times handled?
Availability and delivery times depend on the product and are confirmed as part of your quote.
Who answers my enquiry?
Enquiries are emailed to the team and answered individually. Replies go to the email address you provide in the form.
Question not covered here?
Send it through the contact form and the team will reply by email.
Looking for the right solution for your research?
Tell us about your project and our scientists will recommend the products and services that fit — usually within one business day.